Frequently Asked Questions


Q: What if I am not going on vacation, and just going to be away all day? Will you still come by?
Q: Do you do any boarding?
Q: Do you do overnight stays?
Q: Are you bonded & insured?
Q: I have never let someone have access to my home while I am gone. I am nervous.
Q: My dog is crated when I am not home is that a problem?
Q: Do you care for puppies?
Q: Do you care for elderly dogs?
Q: Do you care for exotic pets?
Q: What happens if I am not back on time from my vacation or my flight is delayed?
Q: What if I come back early from my trip?
Q: Do you do any grooming or nail trimming?
Q: Shucks, I only have cats…
Q: Am I supposed to tip a pet sitter?
Q: Do you offer referral bonuses?
Q: What happens during a storm?
Q: What happens if I don’t leave on time, and I am still home when the pet sitter walks in?
Q: What happens if I come home early, and I am home when the pet sitter walks in?
Q: What time of day do the sitters come?
Q: How do you know when trash day is?
Q: Do you charge short notice fees?
Q: Are you a franchise?
Q: I have an extremely detailed routine at my home. I don’t think you can do it all in 30 minutes. What should I do?

Q: What if I am not going on vacation, and just going to be away all day? Will you still come by?

A: Absolutely! We don’t cater to just clients going on vacation and can perform daily scheduled visits.

Q: Do you do any boarding?

A: At this time we do not. We are focused on our pet sitting business.

Q: Do you do overnight stays?

A: Yes we do! However it is a large commitment from our pet sitters, and not always available especially during peak pet sitting times like Spring Break, Summer, Thanksgiving, and Christmas. Check out our Services & Pricing page for more details on what our overnight stays include, and call us to check on availability.

Q: Are you bonded & insured?

A: Yes absolutely! This is not a hobby for us. We take our jobs seriously!

Q: I have never let someone have access to my home while I am gone. I am nervous.

A: That’s not really a question but we understand completely! We have many clients living in some very prestigious neighborhoods with home values upwards of 1 million dollars. We remain professional in every home from the smallest to the largest. In addition our team is screened appropriately to ensure we are only choosing responsible individuals to pet sit your home. Our team members are well compensated and genuinely love their jobs. Read our testimonials and see why so many people trust us with their pets and their homes! Don’t forget we are also bonded and insured for your peace of mind.

Q: My dog is crated when I am not home is that a problem?

A: Not necessarily a problem, but we feel that it is not in the dog’s best interest to be crated between pet sittings. Keep in mind that if you are gone for a 24 hour period even with 3 visits from us the dog will only be out of its crate for 2 hours of the day. We are fine with crating for a portion of the day for example if you normally crate the dog at night, but we are not comfortable with constant crating after each visit. If the crating is due to a behavior issue we would recommend hiring a trainer to address the behavior issues so that pet sitting can be an option for you in the future! An alternative suggestion would be gating the dog in a room of the house so it is bigger than a crate. We are ok with this solution.

Q: Do you care for puppies?

A: Absolutely! However in our experience we find puppies can be very destructive while you are away. It will be something you need to consider before booking your pet sitting visit. Puppies also do best with trips less than 5 days long.

Q: Do you care for elderly dogs?

A: Absolutely! However in our experience elderly dogs do best with trips less than 5 days long. If your elderly dog is approaching the end of its life we do not recommend pet sitting as if something were to happen it would be 8 hours between the next visits typically. Whereas at a facility there would be constant monitoring and if something happens it can be caught much sooner.

Q: Do you care for exotic pets?

A: Yes we love pets of all species. We are familiar with most exotics, but if it is something we have not encountered before as long as we are shown and explained on how to care for the pet we will have no problem!

Q: What happens if I am not back on time from my vacation or my flight is delayed?

A: Things happen! We understand, and all you have to do is call us, and we will get someone out to your house for an extra visit. The extra visit will be added to the bill, but there are no extra fees for adding a visit due to late arrival.

Q: What if I come back early from my trip?

A: That’s not a problem just call us, and we can cancel future visits with no penalty fee!

Q: Do you do any grooming or nail trimming?

A: At this time we do not offer these services, but if you have a long haired animal that needs frequent brushing we will certainly help with that!

Q: Shucks, I only have cats…

A: WAIT don’t go! Our name has Canine in it because it was cute and we like alliteration, but we take care of all animals!

Q: Am I supposed to tip a pet sitter?

A: We work very hard for our customers. We enjoy tips, and pet sitters get 100% of their tips, but if you tip or not is entirely up to you. We will provide superior pet care regardless.

Q: Do you offer referral bonuses?

A: Absolutely! You are our biggest champion in gaining new customers. If we start pet sitting for a new client referred by you, then you will get 1 free pet sitting visit. We will keep track of how many free visits you have on your account, and apply them the next time you book with us.

Q: What happens during a storm?

A: Our pet sitters safety along with getting to your pets to care for them are both top priorities. We constantly monitor the weather. If we can do a pet sitting visit before a storm comes or wait until after it passes we will. We have traveled on snow, ice, and flooding conditions to get to pets. We are dedicated professionals and will do everything in our power to take care of your pets as well as our team of pet sitters. If it is raining we are equipped with poncho’s and umbrella’s and we will stand in the rain to get your dog to go potty if necessary.

Q: What happens if I don’t leave on time, and I am still home when the pet sitter walks in?

A: If you can let us know via email, phone call, or text that would be best so we can stop the sitter from coming out. However if we don’t hear from you the sitter will most likely walk in to the home in which at that point we will realize you are home and announce our presence and our leaving. Unless you strike up a conversation with us then we will totally talk to you! Trip charges apply in situations where we walk in and you had not notified us to not come.

Q: What happens if I come home early, and I am home when the pet sitter walks in?

A: A wonderful practice we appreciate is letting us know you got home safely via text, email, or phone call. This will allow us to notify a sitter if they are en route to not go due to early arrival. If we don’t hear from you the sitters will most likely walk in to the home in which at that point we will realize you are home and announce our presence and our leaving. Unless you strike up a conversation with us then we will totally talk to you! Trip charges apply in situations where we walk in and you had not notified us to not come. *note* Just because there is an invoice on the table doesn’t mean we have been there for the last time. We typically put invoices in homes a couple of visits before the last visit.

Q: What time of day do the sitters come?

A: Depending on your routine see the answers below. Keep in mind these fluctuate slightly, and we can never guarantee exact arrival times, but we always make sure we are avoiding leaving animals too long without potty breaks.

For our 2 visit a day customers – typically 7 am and 7 pm

For our 3 visit a day customers – typically 7 am, 2 pm, 10 pm

For our 4 visit a day customers – typically 7 am, 12 pm, 6 pm, 10 pm

Q: How do you know when trash day is?

A: Taking your trash to the curb on trash day is something we don’t mind doing, but keeping up with trash days in all the neighborhoods is tough work! Our strategy has always been to take trash to the curb on days that we see your neighbors putting theirs out. If you are going to be out of town on your trash day feel free to remind us in your appointment booking, and we will take note of it.

Q: Do you charge short notice fees?

A: No we do not. However if you are inside of 48 hours’ notice we cannot guarantee sitter availability. We will try very hard to secure a sitter for you, but we recommend always having a backup plan for pet care if you have a lot of situations in your life that occur on short notice.

Q: Are you a franchise?

A: Nope! At first glance it would seem that way since we are so organized and professional, but we are an independent company created from the ground up with the customer in mind.

Q: I have an extremely detailed routine at my home. I don’t think you can do it all in 30 minutes. What should I do?

A: No problem! That’s one reason we offer the extended visits. During consultation if we feel that the routine will take much longer than 30-45 minutes we will make the suggestion of moving to extended visits which are double the time for only $7 more.